SeatSathi — Passenger & Agent app, and Operator & Driver app
SeatSathi provides intercity bus ticketing and fleet-management services through two apps built on one shared platform:
This Privacy Policy explains what information we collect across both Apps, why we collect it, how it is used and shared, and the choices available to you. By creating an account or using either App, you agree to the collection and use of information as described here.
When you register, we collect your full name, email address, phone number, and a password (stored in hashed/encrypted form — we never store or can see your plain-text password). Agent, Driver, and Operator accounts may additionally include an employee code, license details, and employment information provided by the bus company that creates the account.
You may optionally add a profile photo. This is stored against your account and is visible to the bus company operating a trip you book or drive.
To process a ticket booking, we collect passenger details for each seat booked (full name, gender, age, nationality), your contact phone number, selected seat(s), boarding and dropping points, and your trip history (routes searched and booked, cancellations, and reschedules).
We record the payment method you select (e.g. eSewa, Khalti, cash, or company wallet) and the resulting transaction status and amount. We do not collect or store your card numbers, bank account details, or payment wallet passwords — these are handled directly by our third-party payment partners (see Section 8).
See Section 5 for full detail. In short: the Passenger app does not track your location in the background. The Driver app collects precise GPS location only while a trip is actively being run, to power live bus tracking for passengers on that trip.
We collect a device push-notification token (via Firebase Cloud Messaging) so we can send you booking confirmations, trip reminders, and operational alerts. We also process standard technical information automatically generated by your use of the App — device model, operating system version, app version, and IP address — for security, fraud prevention, and debugging.
Bus companies may upload vehicle registration details, vehicle photos, and verification/compliance documents, as well as driver license information, as part of managing their fleet on the platform.
If you use the in-app Community feed, any posts, comments, or photos you choose to share are stored and may be visible to other users of the App. Do not post information in the Community feed that you do not want to be public.
If you contact us through the in-app "Report Issue" / "Help & Support" feature, or by email, we collect the content of your message and any contact details or attachments you choose to provide, in order to respond to you.
If you enable fingerprint/face unlock for the app, this is handled entirely by your device's own operating system. We never receive, see, or store your biometric data — the app only receives a yes/no confirmation that your device unlocked successfully.
We use the information described above to:
We do not sell your personal information to third parties, and we do not use your data for third-party advertising.
We share information only as needed to operate the Service:
| Recipient | What is shared & why |
|---|---|
| The bus company (Operator) you are booking with or driving for | Booking details, passenger details, and trip assignments necessary for them to carry out your trip. |
| Payment gateways (eSewa, Khalti) | Transaction amount and a reference to your booking, so your payment can be processed. See Section 7. |
| Firebase (Google) Cloud Messaging | Your device's push-notification token, used solely to deliver app notifications. See Section 8. |
| Law enforcement / regulators | Only where required by applicable law, legal process, or to protect the rights, property, or safety of SeatSathi, our users, or the public. |
We do not share your personal information with third parties for their own independent marketing purposes.
Driver & Operator app only
To power the "Live Tracking" feature, the Driver app requests access to precise device location only while a Driver has actively started a trip. This location is sent to our servers at intervals so that passengers booked on that same trip can see the bus's live position. Location collection stops once the trip is marked complete, and Drivers can decline location permission at any time (doing so will disable live tracking for that trip, but not other app features).
The Passenger app does not collect or track your device location in the background. If a route search ever offers a "use my current location" convenience feature, it is a one-time, user-initiated lookup, not continuous tracking.
Live-tracking maps are rendered using OpenStreetMap map tiles; no Google Maps API or Google location services are used for this feature.
We use Firebase Cloud Messaging (a Google service) to deliver push notifications such as booking confirmations and trip updates. This requires registering a unique device token with our servers. You can disable notifications at any time from your device's system settings, or from in-app notification preferences where available.
All online payments are processed by our licensed third-party payment partners — currently eSewa and Khalti — through their own secure checkout flows. SeatSathi never receives or stores your card number, bank account number, or wallet PIN/password. We only receive confirmation of whether a payment succeeded and the amount paid, which we record against your booking. Cash payments collected by a Driver or Agent at the time of travel are recorded in the same way, without any additional personal payment data being collected.
The Apps rely on the following third-party services, each governed by its own privacy policy:
We retain your account and booking information for as long as your account remains active, and for a reasonable period afterward to meet legal, accounting, dispute-resolution, and fraud-prevention obligations. Live-tracking location data is retained only for the duration needed to support that trip and short-term operational review, and is not kept indefinitely. You may request deletion of your account and associated personal data at any time — see Section 11.
We use industry-standard safeguards to protect your information, including encrypted network connections (HTTPS/TLS) between the App and our servers, password hashing, and access controls limiting which staff and systems can access personal data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security, but we work to protect your information and to respond promptly to any incident.
Depending on your location, you may have the right to:
To exercise any of these rights, contact us using the details in Section 14. We will respond within a reasonable time and in accordance with applicable law.
The Apps are not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will update the "Effective date" above when changes are made, and, for material changes, provide additional notice (such as an in-app notification) where appropriate. Continued use of the App after changes take effect constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy, or wish to exercise any of your privacy rights, contact us at:
SeatSathi
Email: yatrisewa78@gmail.com